Below you will find the answers to the most frequently asked questions:


Do Kiddy Books present a risk for young children?

Our books and products are categorized by age and are designed to be safe for children. Some of the activities contain small detachable objects, but their material and size are suitable for children.

What materials are used in your books?

Our books are entirely made of polyester fibers and acrylic.
The accessories are in knit or felt. All our books are laboratory tested and are CE certified and compliant.

How to wash Kiddy Book books?

Hand wash, preferably with a damp cloth with a little soap. Please do not machine wash!!

I can't find an answer to my question

Please send us a message using the contact form

Your order

Track my order

To track your order, you can follow the link sent to you by email following the shipment of your order or in your customer area, in the "History and details of my orders" section.

If you don't have an account, you can go here for guest order tracking.

Is it possible to cancel my order?

Please contact us as soon as possible after your order. If we have not yet processed your order, it is possible in some cases to cancel it.

What are the delivery times ?

From the receipt of the order and payment, your order will be shipped to you within 24 hours (excluding weekends and public holidays).
Your orders will be delivered by post in colisimo 48H.


We work with La Poste for all shipments in mainland France and Europe.

For France :

Colissimo Point Withdrawal La Poste, in Pickup relay = €4.47
Colissimo Domicile without signature = €5.67
Colissimo Domicile with signature = €6.67

Product Returns

If the product does not meet your expectations, you have a legal period of 14 days to return the product.
Return costs are the responsibility of the buyer.
You must attach a copy of the purchase invoice to the return package, otherwise we will not be able to proceed with the refund.
Remember: the return package remains your responsibility until it arrives in our warehouses, so it is important that you keep the proof of postage until it arrives with us!

Promo code

If you are eligible for a promo code, it should automatically appear on the shopping cart page.
If this is not the case, we invite you to contact us.

An item is missing from my order, what should I do?

Please send us a message using the contact form


Is my information secure?

Yes ! The "HTTPS" present in the URLs of our store testifies to the quality of our services.
HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites.
As e-merchants, we are aware that the use of SSL is becoming essential nowadays. This is the best way to protect your data and protect yourself against any hacker or identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the URL bar of the web browser.
It is also represented by an "s" which means "secure" and which is added to the "http" protocol on the website in the address bar.

What payment methods are available?

For the security of your payments, we offer 2 completely secure solutions:

  • The credit card payment solution with SHOPIFY PAYMENTS

With this system, your card payment is made directly on the secure server of Qhopify Payments on our behalf. At no time will your card number be communicated to us. Exchanges are encrypted and secured using the SSL protocol, an international standard for secure online payment.

Payments by credit card are subject to the 3D SECURE system: The 3D secure system is an online payment security system, created by the international issuers Visa and Mastercard and implemented in France in 2008. It is a authentication procedure for the cardholder, to ensure that it is the cardholder who makes the payment on the internet. Only “CB” Visa and Mastercard payment cards benefit from this security.

  • The payment solution

If you have a Paypal account, we offer you the possibility of paying the amount of your order using this account. No element of your financial information is to be entered. All you have to do is log into your account when paying. As with the previous solution, exchanges are encrypted and secured using the SSL protocol, an international standard for secure online payment.

What if my payment is declined?

Follow our advice: check the information you entered on the payment form (expiration date, name of the credit card holder and CVC code). If the payment is still declined, use another payment method or contact your bank.